If you’ve struggled to make sense of home care funding lately, you’re not alone. Since Support at Home replaced the old Home Care Packages system last November, local families have been asking the same questions: What am I actually entitled to? What will it cost? And who can I trust to explain it properly?
There’s good reason for the confusion. The new Support at Home program, which replaced the old Home Care Packages system, introduced eight funding classifications replacing the previous four, quarterly budgets instead of annual ones, and price caps that came into effect in July. And from 1 October, one of the biggest changes has just rolled out: personal care services (including showering, dressing, non-clinical continence support) ha are now fully government-funded, with no out-of-pocket contribution required.
For many older Australians and their families, that’s good news, but only if they know how to access it. Eligibility still runs through an assessment via My Aged Care, and choosing the right provider afterwards can make the difference between funding that stretches comfortably and funding that disappears into fees.
This is where finding the right care provider matters.
HCA Home Care is a national provider and has been supporting Australians with their healthcare needs since 1972. From nursing and personal care to gardening, transport and meal preparation, all services are coordinated by a dedicated Customer Care Manager who takes the time to understand customer needs.
But not everyone wants their care managed in the same way.
For those who prefer greater flexibility and control, Homecare My Way, offers a self-managed option. This model involves choosing your own support workers and organising your preferred services, while still having professional guidance available when needed.
Whether you’d prefer someone to take care of the arrangements or feel confident managing things yourself, the important part is finding the right provider.
Whether you’d like a fully managed provider or prefer to manage your own care, we can help you make the most of Support at Home. For fully managed care, visit hcahomecare.com.au or call 1300 422 111. To explore self-managed care, visit homecaremyway.com.au or call 1300 422 123. One of our local, friendly, knowledgeable team members will be happy to assist you. New customers who sign up with HCA Home Care are eligible to receive a gift card worth up to $500*, and every enquiry starts with a free, no-obligation consultation.
*T&Cs apply.