Probus Travel Insurance – Australian Members
Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. Probus Travel Insurance can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*.
We’ve partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care*. Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.
Features and Benefits*
Pre-existing medical condition cover
You may be eligible for pre-existing medical condition cover on Comprehensive and Multi-Trip plans. For Domestic plans pre-existing medical condition cover only applies to Cancellation and Additional Expenses. Use the Probus Travel Insurance online medical assessment tool, which provides an instant outcome, to find out if you are eligible.
24/7 emergency assistance
If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.
Claims process
If something happens while you are travelling, you can make a claim with the online claims portal. Claim online while you are still travelling or when you return.
Travel alerts and warnings
Always consult the Smartraveller website prior to any travel.
There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘do not travel’ alert is in place), which can be found on Smartraveller, or which was published in a reliable mass media source.
This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place.
In addition to visas, countries may require proof of COVID-19 test results; vaccination requirements; and compulsory travel insurance, with proof of adequate medical benefit cover. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding your international travel insurance policy due to international entry requirements, please contact us on 1800 125 234.
Before buying our travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s).
Plans
Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The below is only a summary.
Domestic
This Domestic Plan offers cover for a single trip within Australia. It is designed to cover personal liability*, luggage*, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs or increase item limits.
Comprehensive
This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.
Multi-Trip
This Multi-Trip Plan is a 12-month plan that offers all the benefits of our Comprehensive or Domestic Plans for multiple trips within
Australia* and overseas. Our Multi-Trip Plan is available to travellers who are aged under 75 years at the time the Certificate of Insurance is issued. You pay one premium for all return trips from Australia that you make in a 12-month period. Simply choose each trip destination as well as the trip duration that will cover your longest journey: 15, 30 or 45 days.
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details. The Target Market Determination is available at www.allianzpartners.com.au/policies
Got questions? Read FAQs to learn more
Contact us
Customer support If you have any questions or need to make changes to your travel insurance policy, call or email us.
T: 1800 125 234 (Weekdays 8am – 7pm AEST and Saturdays 8am – 5pm AEST)
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.
Probus South Pacific Limited ABN 38 726 423 979 AR 1287727 arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, exclusions, limits and applicable sub-limits apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Because of that, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies. If you purchase a policy we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.